Refunds and Returns Policy
Last updated: March 28, 2024
We at Inner Strength Coach are committed to providing our customers with exceptional service and products. We understand that there may be circumstances where you need to return a course or coaching product. This Refunds and Returns Policy outlines our process, conditions, and timeframes for returns and refunds to ensure a fair and transparent experience for both you and us.
1. Eligibility for Returns and Refunds
- Course or Coaching Product: Due to the nature of our digital courses and coaching services, we offer refunds within a specified period and under certain conditions.
2. Refund Process
Initiation of Refund
To initiate a refund, please follow these steps:
- Contact Us: Send an email to [email protected] with your refund request, specifying the reason for the refund and providing relevant details such as your order number and contact information.
- Evaluation: Once we receive your request, we will review it to determine if it meets our refund criteria.
- Notification: We will notify you of the approval or rejection of your refund request via email.
Approved Refunds
- If your refund request is approved, we will process the refund within [number] business days.
- Refunds will be issued to the original payment method used for the purchase.
Rejected Refunds
- If your refund request is rejected, we will provide you with a detailed explanation via email.
- You may contact our customer support team for further assistance and clarification.
3. Conditions for Returns and Refunds
To be eligible for a refund, the following conditions must be met:
- The refund request is made within 15 days from the date of purchase.
- The course or coaching product has not been fully accessed or utilized beyond a specified threshold determined by Inner Strength Coach.
- The reason for the refund falls within our predefined criteria, such as dissatisfaction with the product quality or failure to meet specified expectations.
4. Customer Support
If you have any questions or concerns regarding our Refunds and Returns Policy, please don’t hesitate to contact us:
- Email: [email protected]
- Address: 123 William Curtis Circle, NM, ON L3Y 8L8
Our customer support team is available to assist you and provide guidance throughout the refund process.
5. Amendment of Policy
Inner Strength Coach reserves the right to amend this Refunds and Returns Policy at any time without prior notice. Any changes made will be effective immediately upon posting on our website.
By continuing to use our services after any revisions are made, you acknowledge and agree to abide by the updated policy.
We appreciate your trust in Inner Strength Coach and strive to ensure your satisfaction with our products and services. Thank you for your understanding and cooperation.